What I want to discuss in this article is the basic idea of honesty.
The internet is a wonderful place to do business, but with the continuous flood of spyware, malware, and spam, it can be a horrible and very frustrating for the average user. I am amazed, but not surprised, by the unethical practice of businesses using popups and spam to sell a product. It?isn?t?surprising because the fact is that those business practices do actually work. Any of us that have worked in this field for a while know that legitimately getting traffic to your web site is king.
My experience has been one of honest return for honesty when dealing with customers. Maybe it?s not a quick buck, but I can look at myself in the mirror in the morning and know I did the right thing. I would rather have a customer for life than a fly by night sale to a customer that I tricked into buying my product. It?isn?t?always about the bottom line of making cash. It should be about service and product value. Over the past couple of years I have had more trouble with my computers being completely overrun with viruses, trojans, and spam than I care to think. The number one complaint is ?I just want to be able to use my computer, not worry about viruses and trojans and updates!!!?
The one major challenge with doing business online is that we don?t always get to be face to face with our customers. Even so, there are ways around this that will bring value to your customer and value in repeat business. It?doesn?t?cost that much to thank someone for their business. The internet can be a very impersonal place. It is ethically challenging to all of us who try to sell a product or do business. Is there a chance of giving away too much with little return? That is always a chance we take when we offer advice or tips to a customer.
I can guarantee that over time the word gets around, and your business will develop a core group of customers who value your service and will tell others.
Being a small business is a challenge in the fast paced retail world. We can?t offer the huge discounts the major chain stores can, but we can offer service value for the product. It will benefit your business and benefit your customers as well.
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Source: http://gjmweb.co.uk/wordpress/?p=730
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